Refund Policy:

We are confident that you will be delighted and very pleased with your purchase from Embroidery Goodies SA and Hatched in Africa. If there is a reason that you are unhappy with your purchase we will be happy to refund your purchase price, not including any shipping charges.

Items will be shipped within 24 hours of payment received (excluding weekends). These items are in South Africa. Please allow up to 4 days for delivery. All parcels are sent with a track and trace number or waybill number.

Refunds and Exchanges:
Please let me know within 7 days of receiving your item that you intend to return it. Return Shipping fees need to be paid by the buyer.
The items being returned must still be in a new condition and in their original packaging.
PDF Patterns and Downloads: These are available from our sister site - www.hatchedinafrica.com

Thank you for abiding to our terms and conditions.

We reserve the right to pursue legal action against anyone who chooses to violate these terms.