Policies

Refund Policy:

Guarantee:
We are confident that you will be delighted and very pleased with your purchase from Embroidery Goodies SA and Hatched in Africa. If there is a reason that you are unhappy with your purchase we will be happy to refund your purchase price, not including any shipping charges.

Shipping:
Items will be shipped within 24 hours of payment received (excluding weekends). These items are in South Africa. Please allow up to 4 days for delivery. All parcels are sent with a track and trace number or waybill number.

Refunds and Exchanges:
Please let me know within 7 days of receiving your item that you intend to return it. Return Shipping fees need to be paid by the buyer.
The items being returned must still be in a new condition and in their original packaging.
PDF Patterns and Downloads: These are available from our sister site - www.hatchedinafrica.com

Thank you for abiding to our terms and conditions.

We reserve the right to pursue legal action against anyone who chooses to violate these terms.